Developer Mediatonic has begun issuing statements to players who accidentally purchased Fall Guys items due to the ‘auto buy’ bug.
The issue first cropped up fairly recently, with users noticing that simply previewing an item could lead to an in-game purchase because of Fall Guys’ lack of a “confirm purchase” option.
As of yet, the bug hasn’t received widespread attention but users on Reddit began spreading the word late last week.
Thus far, the developer’s response to the Fall Guys purchasing error has proven less than ideal, particularly for those hoping to secure a refund.
Mediatonic responds to the Fall Guys ‘auto buy’ glitch
Reddit posts shared by users StwPlayer and Giremo_Cp features screenshots of responses sent from Mediatonic to Fall Guys players requesting refunds for accidental in-game purchases.
Giremo_Cp, in particular, claimed they “unintentionally bought a Somebrero kit” for 500 Show Bucks despite simply clicking on the item for more information.
The replies received by the Redditors came from two different support team members, both of whom note that all store purchases are “final and non-refundable.”
If and when Mediatonic plans to address the issue in a formal statement or bug fix presently remains a mystery.
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At the time of writing, though, the developers has yet to make mention of the Fall Guys ‘auto buy’ error on Twitter or its Public Issue Tracker.
This buying error follows on the heels of Fall Guys entering the free-to-play space in late June. The free-to-play version of the battle royale experience also marked its long-awaited debut on Nintendo Switch and Xbox platforms.
Known as Fall Guys: Free for All, the free rollout also resulted in the release of cross-play functionality, the Show Bucks currency, and a host of new content.
Epic Games responds to Fall Guys bug
Publisher Epic Games has issued the following statement regarding the ‘auto buy’ issue in Fall Guys:
“What is happening in the game is not intended and we are actively fixing it. The customer service response was also not acceptable and we will offer a make good for all affected.”
In addition, the Fall Guys Twitter account shared the post below, informing players of its plans to fix the issue with accidental purchases:
We heard your feedback on accidental purchases – and we're sorry!To make it right:✨ We’re improving the store design to prevent this✨ All refund requests for cosmetics from 21st June 2022 will be honoured until we improve the store✨ We’re giving everyone GRANDIS 👇 pic.twitter.com/L7Bsz9nbg8
— Fall Guys (@FallGuysGame) July 15, 2022
Hopefully, the matter is well on its way to reaching a resolution.