Apple’s iPhone 15 is finally available, and some devices are bricking during setup. Here’s everything we know about what’s causing the issue, as well as how to fix it.
Apple’s iPhone 15 is finally available, with four new devices for customers to pick up and enjoy alongside a new iOS update.
However, some devices are bricking during setup when trying to transfer files from old iPhones.
Here’s everything we know about the issue, as well as how to fix it.
iPhone 15 devices are bricking, here’s why
It’s quite common for users to want to transfer files from their old iPhones. The action moves all of your media and apps over with ease and doesn’t interrupt your day.
Apple has sent a new software update to all four models and opts for you to install that update before transferring files from an old phone. If you don’t install this update, your phone may get stuck on the Apple logo.
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If you do install the update, you should be able to continue without any issues. You can also download from iCloud or set up your shiny new iPhone 15 as a new device without any trouble.
The iPhone 15 ships with a bug that prevents iPhone to iPhone data transfer at setup. The 15 needs to be updated to iOS 17.0.2 in order for the transfer to work. To update it, plug the phone into a computer over the cable, download iOS 17.0.2 and install it — then set it up.
— Mark Gurman (@markgurman) September 22, 2023
How to fix bricked iPhone 15
Luckily, if you do decide to skip the update and go on with transferring files directly from another iPhone, it can be fixed.
Apple has instructions on how to fix the issue.
- Connect your phone to a computer with the included USB-C cable
- Press and quickly release the Volume Up button, then do the same for the Volume Down button
- Press and hold the side button until the Apple logo appears
- Don’t let go until an image of a computer and cable appears
- Locate your iPhone 15 in Finder on MacOS, or in iTunes on Windows
- Choose Restore when you see the option to Restore or Update
It should then continue as normal through setup.
For more iPhone 15 news and other viral tech stories, head over to check out our coverage.